BROKEN ARROW, Okla. — A Broken Arrow woman is looking for solutions after more than 12 of her Amazon packages were delivered to the wrong address.
Since Angela Walker moved to her home on Detroit Street a couple of months ago, she has struggled to receive her Amazon deliveries.
"I can't seem to get a package from Amazon," Walker said.
"They always deliver it to Place. I've lived here a couple of months, and probably I've had a dozen or more packages delivered to Detroit Place," Walker said.
It is a frustrating experience to get a delivery notice, only to open the front door and find an empty porch. Checking the app often reveals a photo of the package on the wrong porch.
Fortunately for Walker, the owner of that porch is understanding.
"When I first moved here, the lady brought my package, and I was like, 'oh, I'm so sorry. She goes, 'Honey, you're gonna see me a whole lot,'" Walker said.
The delivery issue seems to be exclusive to Amazon.
"I received a package from FedEx. Walmart can find my home. Target has found my home, but for some reason, Amazon cannot find my home, and I do not like having to inconvenience the lady a street away every time I have a package delivered, and I'm not looking forward to Christmas if this keeps up like this," Walker said.
Walker's address is correct on her account. To try to correct the delivery problem, 2 News Oklahoma showed her where to find the phone number for Amazon customer service. It can feel tricky to find, but it is found under "contact us."
2 News also showed her how to add explicit written delivery instructions in the delivery instruction section, letting drivers know she lives on W Detroit Street, not W Detroit Place.
After interviewing Walker on March 20, 2 News reached out to Amazon about the recurring issue.
"We’re looking into it and will contact the customer to apologize and help resolve the issue directly with them," Amazon's media relations said.
But on March 21, Walker had not heard from Amazon and another of her orders was delivered to W Detroit Place despite her explicit instruction added to the delivery instructions box on her account.
When she contacted Amazon through its customer service chat she was offered a replacement rug and declined it, but she told 2 News one was sent out anyway and again misdelivered to the porch on W Detroit Place instead of hers on W Detroit Street.
Then, about 11:30p Sunda March 22 she received an email from Amazon, "telling me they were very sorry that all this happened, rest assured that it will not happen again." to which she replied, "I'll believe it when I see it because I've been told that before."
If you experience similar delivery issues, Amazon's media relations told 2 News, "Customers are encouraged to visit our Customer Service page through their accounts, where there are several options to get help with their specific orders."
This story was reported on-air by a journalist and has been converted to this platform with the assistance of AI. Our editorial team verifies all reporting on all platforms for fairness and accuracy.
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