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NEED TO KNOW: City of Tulsa utility bills changing May 1

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Posted at 11:34 AM, Apr 28, 2021
and last updated 2021-04-28 16:32:23-04

TULSA, Okla. — The City of Tulsa is changing its utility billing system and the format of utility bills starting May 1.

Customers will see a new look on their bill and a change in its online account system to make it more user-friendly. Customers can register their accounts in the new system beginning Monday, May 3.

An insert is going into April bills explaining how to read the new format. Some of the changes include:

  • The amount due is going to be printed larger so it can be easily found and graphs showing water usage over the past year are now added.
  • Every customer is getting a new Account ID Number and Customer ID Number. These are necessary for logging in to the new system online and for using the IVR system when calling Utilities Customer Service by phone.
  • Customers are not being charged fees for credit card payments, including online credit card payments.
  • Customers can sign up for AutoPay online.
  • Customers already on AutoPay will not need to do anything for their utility payments to continue as usual.
  • Customers who use online bill payment through their bank will need to notify their bank concerning their new Account ID Number and Customer ID Number, so their Tulsa utility payments will continue to post to their new account.

Those who receive their bills electronically through email will also see these changes online. More details on the utility bill changes can be found on the City of Tulsa's website.

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