TULSA, Okla. — Most financial institutions offer fraud alerts to help customers hold on to their money, but as 2 Works for You Problem Solver Pete Knutson found out for one family an alert can lead to a financial crisis.
Raymond Harris was an Army veteran who served during Vietnam. Years later on his wooded land in Okmulgee County, Raymond's son and daughter-in-law moved into his single story home.
Derrick and Susan cared for his ailing dad for more than two years before he passed away few days before Thanksgiving. Raymond left them the house, but then came a financial shock.
For years, Derrick and Susan used a Green Dot savings account. They had nearly $2,200 in it which to use for some mortgage payments and fees for transferring the house into their names. But then a few days before Christmas, Susan said they received a fraud alert. So, they locked the account.
Still, someone took out a $1,000 in two separate withdrawals. Then Green Dot froze the entire account, including the remaining $1,200.
Susan said she's called Green Dot several times with no luck recovering the stolen cash. Now, Susan said they've missed mortgage payments, and are afraid of losing their home and more importantly land that's been in Derrick's family for generations.
"It's his life, and this is part of him family and heritage," she said. "It's not just a place we're crashing, it's part of his life."
After hearing the Harris's story, 2 Works for You got in touch with a Green Dot representative. She promised to look into the situation, and if wasn't long before that thousand dollars was back in their account.
Now we're working to get the account unlocked so the Harris family can get the money they need to help save their home and a father's memory. We'll let you know when they are able to get a hold of their money.
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