Problem Solvers: Item stolen and sold at pawn shop

Posted at 6:19 PM, Apr 16, 2018
and last updated 2018-04-17 07:49:46-04

TULSA -- The Problem Solvers help a man whose property was stolen then sold by a pawn shop.

Steve Lyons bought a mini fridge for his son, but it was stolen out of his son's home in 2016.

He said, “The people who were staying there with my son informed my neighbors that they had gotten hold of the pawn slip that the guy who stole it had pawned it. Great!"

When Lyons learned the suspect had taken the fridge to an EZ Pawn store, he filed a police report. He explained, “It had a police hold on it, so it wasn't supposed to be sold. They later gave me a date to appear in court. So, I went to court and got the release from the judge and was told I could go to the pawn shop and pick up the refrigerator."

But when he got to the pawn shop, he was in for a surprise. Lyons said, "They fiddled around a while and they basically said that apparently, the previous manager had left it in the front of the store and it had been sold."

The store manager said there was nothing anyone could to do. Lyons made multiple phone calls to the corporate and district offices. They promised calls back and Lyons was hoping for at least a reimbursement. 

A year and a half went by. Instead of calling EZ Pawn again, Steve called the Problem Solvers, and we went to work for him. We called the district and corporate offices almost every day for weeks.

Then Lyons got a phone call. He said, “The district manager called and told me I could come over here right around the corner from my house rather than the one on the northside and they would give me the $200 I've been trying to get since this started two years ago."

Finally getting the piece of mind he had been looking for, Lyons added, “It's never been the money. I think you calling the main office and then visiting and contacting one of the local shops here, I think kind of lit a fire under them to realize he's not going away."

EZ Pawn says the company does not comment on news stories.

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