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Problem Solvers: How to deal with a sewage line issue

Proposal made to increase rates on water, sewer
Posted at 6:45 PM, Nov 02, 2020
and last updated 2020-11-03 10:15:20-05

TULSA, Okla. — A pricey plumbing issue can be a homeowner’s worst nightmare.

In a situation dealing with a sewage backup or broken pipe, it can be confusing to determine who is responsible for the issue.

The Problem Solvers breaks down what to do if you aren’t sure who should pay for the fix.

First, find out if the broken pipe or sewage problem is on your property or on the city by calling a plumber to check it out.

If you are the one responsible, check your homeowner’s insurance policy to see if the issue is covered. Most sewage issues are not typically covered in most standard policies.

If you live in Tulsa, you have the option to sign up for the “Service Line Warranty Program” which will insure your pipes at a cost. However, you have to have that warranty before running into any issues.

If the problem happens to be on the City of Tulsa’s end, then report the issue to 3-1-1 or call in an emergency 918-586-6999.

The city also recommends treating your plumbing right to make sure you are less likely to have any issues.

Here are some tips:

  • Never pour grease, oil or fat down the drain.
  • Never throw food scraps down the drain.
  • Never flush anything but toilet paper down the toilet.

Contact the Problem Solvers:

  • 918-748-1502
  • problemsolvers@kjrh.com

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