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Problem Solvers: Disabled veteran goes without hot water for weeks

Posted at 4:44 PM, Dec 16, 2020

and last updated 2020-12-16 19:43:22-05

TULSA, Okla. — A local disabled Veteran called the 2 Works for You Problem Solvers after going nearly a month without hot water in her home.

The reason? A miscommunication with her home warranty provider and her plumber.

Now she can finally take a hot shower thanks to just a few phone calls by our Problem Solvers.

It all started because she was having issues with her hot water heater and called her home warranty company.

“I was told that I needed a new hot water heater. It needed to be replaced and that never happened," Lynn Shepherd said. "I wait almost a month without hot water. I contacted the plumber several times. I contacted my home warranty company several times and I was getting desperate to have hot water.”

A week into her hot water issues, Shepherd had to quarantine for a COVID-19 exposure, stranding her in her home without the ability to take a hot shower.

“I’m just so grateful that channel two was so able to fix this. With in a matter of a couple of hours it was, I was shocked. I was so shocked," Shepard said. "I had just set up an interview time. And the next thing I know, the plumber is calling and he's on his way home. And the next thing I know, the home warranty people are on the phone.“

American Home Shield sent us this statement after we contacted them.

“We take great pride in providing valuable service and budget protection to our members. If we fail to meet those expectations, we work to do the right thing and ensure the situation is properly resolved.” - AHS SPOKESPERSON

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