Broken Arrow woman battles home builder for years to fix cracks in walls

Posted at 4:09 PM, May 14, 2018
and last updated 2018-05-15 05:16:02-04

BROKEN ARROW - A Green Country woman said she fought her home builder for years to repair her house.

After building a custom stucco home, the woman said the walls began to crack within months of completion, but no one would agree to fix them.

Years went by and the cracks began to spread, so she called 2 Works for You Problem Solvers to help her restore her home.

“I always loved that Mediterranean look,” Martha Jennings, the homeowner, said.

Jennings thought she'd bring a piece of California to Oklahoma.

“We lived in California and I absolutely loved them,” she said.

She wanted a stucco home with a west coast flair. Both Jennings and her husband retired and were ready to start easy living in Broken Arrow, surrounded by family in a one of a kind home.

“We actually had this home built by Shaw Homes and within three months of purchasing the front of the home started developing cracks from the stucco,” Jennings said.

Easy living was suddenly not so easy at all.

“We went in a circle of trying to get a hold of people at Shaw Homes,” she said.

Within two months of Jennings’s first phone call, she said the builder sent out a "stucco" expert to take pictures of the cracks.

Repairs were made fairly soon because the house was under warranty.

“This is a wall Shaw Homes repaired about three months after we were in that home,” Jennings said as she pointed to cracks along her home.

But the problems continued as more cracks began to form. Jennings contacted the warranty coordinator again.

“She said, 'Well that they weren't going to fix those now, that they weren't an eighth of an inch,'" Jennings said.

Almost every wall of Jennings home became cracked.

“They told me the stucco cracks noticed on your home are completely normal,” Jennings said. “They do not indicate a defect in either material or installation."

But according to experts Jennings hired to take a look, the stucco was never applied properly so she demanded a repair.

That's when 2 Works for You Problem Solvers got involved. After a nearly two year battle to fix the stucco, our team revealed a possible miscommunication between Jennings and Shaw Homes.

The company showed up within a week and agreed on the cracks needed to be fixed.

Now, the Jennings’s can get back to enjoying retirement in their one-of-a-kind home, hassle-free.

If you find yourself having a hard time with a company, reach out to the Better Business Bureau. They'll help you file a report and advise you on what steps to take to resolve your issue.

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