Drivers waiting in crowded DPS offices sat around for as many as six hours Monday. An Oklahoma DPS system failure a few days before caused a backlog, but officials say the solution could be more than a simple fix.
DPS Commissioner Rusty Rhodes says offices are under-staffed, requiring more employees to be trained to assist customers right away. He called for more funding as well, saying the system right now is like "flying the Wright brothers' plane in the era of the Stealth jet."
Drivers in line in Muskogee said they began lining up at 4:30 a.m. Some were still turned away once doors finally opened.
In Tulsa, drivers sat around for as long as six hours. Those without proper documentation were sent home, told they would have to come back with proper paperwork another time.
DPS says it’s sending in more help and opening its doors for longer hours to get everyone served. So far, over 600 people have been assisted in overtime hours across Oklahoma.
In Tulsa, nine people are usually on staff to help drivers. On Monday, only four were working, and had to stay late to help the crowd outside.
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