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USPS tackles a holiday nightmare of shipping delays by the thousands

Posted at 11:22 PM, Dec 23, 2020
and last updated 2020-12-24 16:10:09-05

TULSA, Okla. — ‘Tis the season for thousands of package delays which are ruining the holidays for a lot of Tulsans, including small business owners who now work to help unsatisfied customers.

For postal workers, the holiday season is always a busy one. However, a few factors contributing to the 2020 Christmas delays are the COVID pandemic, a need for postal reform that goes years back, and a historic volume of packages.

Drew Markman of Protazen, a Green Country small business, loses money at a time when he would usually see a larger profit.

“I’m spending half my day dealing with emails and phone calls from irate customers who want to know where their package is and, of course, they think it’s our fault,” Markman said.

Penny Pederson also wants to know where her four mailed Christmas presents are.

“Currently in transit to the next facility,” Pederson said as she read the USPS tracking information. “Well, it’s been in transit since the tenth.”

Most customers only have long-passed dates.

“Got picked up from us on the fourth, departed Tulsa on the thirteenth,” Markman said as he read his tracking information.

The USPS Tulsa distribution center is Green Country’s hub. It is where all the mail is sorted, processed, then dispatched for travel.

Becky Hernandez with the United States Postal Service declined 2 Works for You’s request for an interview and provided this response.

The 640,000 employees of the U.S Postal Service across the nation are proud to provide an essential service to our customers during the pandemic and to meet unprecedented challenges of this extraordinary year.
While the Tulsa, OK, Processing & Distribution and Delivery & Retail operations are experiencing package volume increases due to the holiday season, we have taken steps to address these increases as we approach our busiest weeks, including hiring seasonal employees to provide additional resources.
As we do each year, the Postal Service reminds customers to send mail and packages early to avoid glitches. For additional holiday information and resources, including mailing deadlines and packaging tips, check out the USPS holiday newsroom [gcc02.safelinks.protection.outlook.com].
We thank our customers for their continued support, and we are committed to making sure gifts and cards are delivered on time to celebrate the holidays.
Becky Hernandez United States Postal Service

USPS priority mail does have a money-back guarantee. There is a process to request a refund. Customers can also file claims for damaged or missing mail.

Unlike most government agencies, the USPS is self-reliant, dependent on revenue from services not tax funds. Local postal workers ask the community to contact congressmen and women to push the need for reform.


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