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uBreakiFix closes in Tulsa: customers want electronics back, employees want missing pay

Posted: 10:37 PM, Nov 15, 2019
Updated: 2019-11-15 23:37:03-05

TULSA — Some Tulsans are worried they lost hundreds of dollars.

Two fix-it stores shut down unexpectedly. Customers now wonder what happened to their electronics, while employees are stuck looking for new jobs.

The uBreakiFix stores might have run out of money.

Kenzie Wynn used to work at one of the Tulsa locations. She started in September

"Nobody got paid. We were all texting each other like, 'Did it hit your account?' 'No.' We got an email saying they were just having payroll problems, and the money was being transferred and would be in our account by Tuesday."

Tuesday came and went. Still, no pay.

“Why are we even working? Why are we showing up? I think we showed up for one more shift and everybody just left, and they shut the doors down."

Wynn is out $1,300 -- a tough hit for a single mom.

"It's hard. I had my parents paying for formula and diapers."

Wynn found out the franchise owner did not have enough money for payroll, after he emailed her in late October.

She recited the email, “We have exhausted all of our cash in other venues for funding. I'm very sorry this impacted your life and family. We have a hole to dig out of."

Wynn has not heard from him since.

While employees wait on missing paychecks, customers wait to get their electronics back.

Ezra Nichols spent $400 to get his phone fixed.

"I haven't seen my phone since, and that was almost three weeks ago."

KJRH was sent a statement by a representative with uBreakiFix:

"The Tulsa franchise locations are temporarily closed, and we are working with the franchise owner to try to get them reopened. In the meantime, our customer service team is working closely with customers who are impacted by this closure to ensure they get their devices back as quickly as possible. We encourage any affected customers to reach out to our support team at 877-320-2237 if they need to retrieve a device. We understand how much technology is integrated into our customers' daily lives and apologize to anyone experiencing a delay in getting reconnected with their device."

KJRH waits on an answer about their employees not being paid.

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