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Toilet paper delivered wasn’t what customer expected

Posted at 7:35 PM, May 05, 2020
and last updated 2020-05-05 23:38:12-04

After waiting weeks for an order of toilet paper to be delivered, a Tulsa couple called the problem solvers.

Brenda Ogans and her husband went on Amazon on March 23, 2020 to buy toilet paper because in the early days of the COVID-19 pandemic, store shelves in the toilet paper aisle were bare.

“We thought we was gonna get the double rolls, 24 pack, never thought we were gonna get this little bag," Ogans said.

That bag contained 11 skimpy rolls of toilet paper.

“It was small rolls... and it came from China!” Organs said.

Her husband thought they were out the $44 the seller charged his credit card. He was about to write-off the purchase, but she wanted their money back.

The problem solvers contacted Amazon. It said, “We want customers to shop with confidence anytime they make a purchase on Amazon. With the A-to-z Guarantee, customers are always protected whether they make a purchase from Amazon or a third-party seller. If ever the product doesn’t arrive or isn’t as advertised, customers can contact customer service for a full refund of their order.”

The Amazon spokesperson said if a third party seller is involved customers should contact the seller first, then Amazon.

United State Attorney for the Northern District of Oklahoma, Trent Shores, encourages consumers to report instances where they suspect businesses are using the pandemic to commit fraud. He said, “because if they do, then law enforcement can actually do something about it and stop people from becoming victims."

You can report suspected consumer fraud complaints at here.

You can also review information about price gouging on the Oklahoma Attorney General's Office website or call its fraud hotline at 405-521-2029.

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