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State addresses issues with new COVID-19 vaccine portal

Posted at 8:14 PM, Jan 08, 2021
and last updated 2021-01-11 09:47:53-05

TULSA, Okla. — The launching of the new COVID-19 vaccine portal is causing some confusion for those eager to get a vaccine. Just over 24 hours after its launching, the Oklahoma State Department of Health is addressing some of the issues people may be facing.

READ MORE: COVID-19 vaccine registration process sparks frustration

The State Department of Health said the high volume of people registering on the vaccine portal is causing a delay in confirmation emails. While registrants will soon receive those emails, the state is asking for patience as more people begin signing up.

DeeAnn Paisley and her husband are both in phase two of the state’s vaccine plan. Deeann’s husband recently got his first dose, but denied his second. Concerned too much time will pass between doses, DeeAnn turned to the state for answers only to find more questions.

“My friends and relatives are giving me information before the state, and that’s kind of scary,” Paisley said.

DeeAnn and her husband are two of more than 250,000 Oklahomans who’ve already registered on the state’s vaccine portal in the past 24 hours. However, not everyone has received a confirmation email to schedule an appointment. That’s because the high volume of registries has put a strain on the portal’s confirmation output. So, they’re emailing them out in “batches” on a first-come first-serve.

“This really started gearing up this morning when we started adding those email confirmations. So, I suspect over the next 24 hours we should probably catch up on the emails going out,” said Deputy Commissioner Keith Reed.

If for some reason you submitted incorrect information and wind up in the “wrong” phase, you can try again by re-registering with a different email address. The State Department of Health expects more issues along the way. That’s why they’re ramping up their 2-1-1 call center to assist people who can’t register online.

In the meantime, they’re asking for patients as there is a limited supply of vaccines allocated by operation warp-speed. To register for a vaccine, click here.

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