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Riders experience problems with recent bus changes

Posted at 6:51 AM, Nov 20, 2019
and last updated 2019-11-20 07:51:49-05

TULSA, Okla. — Recent changes to the city’s public transportation system has left some riders confused and worried they won’t make it to work on time.

Tulsa Transit said every change they make, is to better they’re system and make traveling easier on commuters.

Nicholas Russell relies on Tulsa Transit to get him to and from work every day, but he's encountering problems.

"My car is broke down. My wife and I are trying to fix our car but we don't have the money," said Nicholas Russell.

The problems come after recent changes to routes on 11th and 21st streets.

"We had a lot of complaints about that because people at 11th street were expecting to be able to take 11th street all the way across to east gate and same thing for the people on 21st street. So instead of crisscrossing them, we straightened them out," Ted Rieck, Tulsa Transit General Manager, said.

After those changes, Russell now finds it hard to get to work on time.

"If I do take my original route I have to wait almost an hour for the next bus to come and I'm still going to be late for work," said Russell.

Rieck said they relied on input from riders to make route changes, but acknowledges it's been confusing for some riders.

"A number of people are still trying to figure out how to navigate the system. So we would like a chance to work with this gentlemen to see if we can figure out a better solution than what he is coming up with."

So we worked with Tulsa Transit, plugging his morning routine into its Google mapping system and discovered three possible options.

"My experience is they're pretty good about giving you the most efficient, time saving approach," said Rieck.

We’ll be following Russell to see if these routes work better for him.

If you are having problems finding a route to work for you, Tulsa Transit has a customer service number you can call to help you as well.

Click here, for more information.

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