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Problem Solvers: Man says company not honoring lifetime warranty

Posted at 6:23 PM, Feb 19, 2018

SAND SPRINGS, Okla. -- The 2 Works for You Problem Solvers team helps a man who says a furniture company won’t repair his recliner and honor the lifetime warranty.

Ron Cannon said, "I bought the chair and, of course, fixed up the house and bought appliances and this and that all the time that I was working in preparation for retirement."

He says the recliner he bought in 2010 started falling apart a year and a half ago – not rocking and leaning to one side because of a metal bolt that broke off and wood coming apart.

Cannon explained, "The wood parts shouldn't have been coming apart if it was put together with the proper procedure."

Ron went back and forth on the phone with the furniture store manager about getting it fixed under the lifetime warranty. "He said, 'We're waiting on the parts and I’ll let you know when they come in.' I waited and waited."

A year went by and Cannon resorted to using locking pliers as the handle. He began to think the furniture company wasn’t honoring the lifetime warranty.

Ron said, "What is lifetime? Whose lifetime? What lifetime? Your lifetime? Their lifetime? A lifetime of a product? Who's to determine the lifetime of a particular product?"

Finally, he called the Problem Solvers and we went to work for him. We contacted the company and got them looking into the problem. A month later, we got a text from Cannon saying the parts had come in and the company was coming out to repair the chair.

The 2 Works for You Problem Solvers team helps a man who says a furniture company won’t repair his recliner and honor the lifetime warranty.

Ron Cannon said, "I bought the chair and, of course, fixed up the house and bought appliances and this and that all the time that I was working in preparation for retirement."

He says the recliner he bought in 2010 started falling apart a year and a half ago – not rocking and leaning to one side because of a metal bolt that broke off and wood coming apart.

Cannon explained, "The wood parts shouldn't have been coming apart if it was put together with the proper procedure."

Ron went back and forth on the phone with the furniture store manager about getting it fixed under the lifetime warranty. "He said, 'We're waiting on the parts and I’ll let you know when they come in.' I waited and waited."

A year went by and Cannon resorted to using locking pliers as the handle. He began to think the furniture company wasn’t honoring the lifetime warranty.

Ron said, "What is lifetime? Whose lifetime? What lifetime? Your lifetime? Their lifetime? A lifetime of a product? Who's to determine the lifetime of a particular product?"

Finally, he called the Problem Solvers and we went to work for him. We contacted the company and got them looking into the problem. A month later, we got a text from Cannon saying the parts had come in and the company was coming out to repair the chair.

The company completely replacing the entire structure underneath with a new metal frame, not wood. The chair now rocks and there is no need for a makeshift handle with locking pliers.

Cannon said, “It works great and I'm a happy camper . . . I can’t be any happier.”

The company completely replacing the entire structure underneath with a new metal frame, not wood. The chair now rocks and there is no need for a makeshift handle with locking pliers.

Cannon said, “It works great and I'm a happy camper . . . I can’t be any happier.”

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