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Eastern Oklahoma's 211 Transformed into COVID Call Center

More people calling 211 amid the COVID-19 pandemic
Posted at 4:50 PM, Apr 15, 2020
and last updated 2020-04-15 23:17:39-04

TULSA, Okla. — The Community Service Council's 211 Eastern Oklahoma program call volume has surged almost 600% since the coronavirus outbreak.

To meet the demand of more than 900 calls on average each day (since March 15), the call center has more than tripled its number of staff – from 11 to 38, including volunteers who have stepped up from AmeriCorps – Reading Partners, Tulsa Community College and OU Health Sciences Center.

211 Eastern Oklahoma serves 37 counties. Eastern Oklahoma residents are urged to dial 2-1-1 if they have questions related to COVID-19, especially if they do not have a doctor or insurance and are experiencing COVID-19 related symptoms.

In addition to symptom-related inquiries, thousands of Oklahomans are also reaching out to 211 Eastern Oklahoma for connections to social services, such as food pantries and health services, and for clarity on general information related to the state's COVID-19 response, such as executive orders and guidance from officials.

To reach 211 Eastern Oklahoma, dial 2-1-1, live chat with a specialist at, or search for services by need and ZIP code at

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