Customers say phone repair company is scamming people out of money
4:50 PM, May 1, 2018
4:52 PM, May 1, 2018
SAPULPA, Okla. -- Customers who used a Sapulpa phone repair business are hoping their claims of awful service will help others in the future.
Some consumers said the company doesn't honor warranties and is also taking people's money without fixing their phones.
The company website is a Facebook page with an almost 5 star rating.
“My sons phone broke and so we wanted to get it fixed so we found them on Facebook,” a customer who wishes to remain anonymous said.
Mobile Solutions of Sapulpa is a cellular repair and service business. The Facebook page has some rave reviews, claiming the company "saved the day" when it came to their phone repair, or "very friendly."
But other reviews were not so complimentary, accusing the company of bad business practices. Comments were posted such as ”these people are rip offs,” and "they don't own up to their warranty."
One customer even reached out to 2 Works for You, hoping his story will serve as a warning to others.
“They fixed [the phone] pretty quick and said don't worry about it, there's a one year warranty, if anything goes wrong give us a call,” the customer said.
But something did go wrong.
“The next day there was yellow blotches on the screen, so she started texting them and said no problem, we'll be right out there."
The company's warranty states discoloration issues are covered for one year, so the customer thought the repair would be no problem. However, the phone repair company never showed, so the customer went to the business address listed on Facebook.
“A man answers and he recognized the name,” the customer said. “He told me they were evicted about a year ago."
2 Works for You went to the house just to confirm the consumer’s story, not once, but twice. Both days, no answer.
The company has two places of business listed on its Facebook. Court documents show the owners were evicted from both. Court records also show a customer made a claim against the company for keeping $600 worth of property and not honoring their warranty.
“They don't keep their word,” a customer said. “They're either using you as cheap parts, because there is just too many."
2 Works for You did try to reach out to the company by phone, but there was no answer.
The company did finally respond to a text message. Our team questioned if they had not honored warranties and kept people's property. The company responded that they haven't been in business. However, according to a recent Facebook post on April 25, the company was collecting loans to expand its business.