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Coronavirus Testing Confusion for People Without a Primary Doctor

Posted at 7:03 PM, Mar 17, 2020
and last updated 2020-03-17 20:14:00-04

TULSA, Okla. — 2 Works for You originally told you for those without a primary healthcare physician, who felt you need to be tested for the Coronavirus, to call 2-1-1.

That is the current guidance from the Tulsa Health Department, according to its website.

We tested the process by calling 2-1-1 twice, but neither representative knew about providing testing locations for callers. We were referred to the state's Coronavirus phone line.

The breakdown seems to be due to the ever changing pandemic and agencies like 2-1-1 trying to update their procedures fast enough.

After our original story, Pam Ballard, the CEO of Community Service Council says 2-1-1 began taking Coronavirus calls before her staff was ready.

"I think we communicated a bit early perhaps," Ballard said.

2-1-1 serves those who are marginalized or are considered low income. Ballard says the plan is to provide callers with testing locations based on their area in the near future.

"We do anticipate having it within a couple of days or so,"Ballard said.

Ballard says she is hiring additional staff and some of the current staff is being reassigned to 2-1-1. She says this a new peril her agency has never had to deal with.

Ballard said, "I know this is our first pandemic, and I think it is for mostly everyone who's working this."

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