TULSA -- A woman's car was totaled at a south Tulsa car wash.
Julia Matadi pulled her car under the awning at Oasis Carwash on Friday. She went inside and trusted the employees to vacuum it and drive it to the wash tunnel.
The rear end of her car was crushed.
The general manager of Oasis Carwash said an employee was driving another car into the wash and ran into hers.
"[The general manager] immediately said our insurance will take care of this," Matadi said. "We will get you a rental and I said 'Absolutely. I am not driving this car' and he said 'The owner is at the bank. He is on his way down to speak to you.'"
Matadi said she sat in the lobby of Oasis from 2:45 p.m. until they locked the doors at 6:15 p.m. waiting for the carwash to follow through on their promise by taking her to get a rental car and apologizing for what happened.
"I said 'I can't believe you aren't trying to make this right with me. I come in for a wash and vacuum and your employee destroys my car,'" Matadi said.
The general manager disagreed with what Matadi said happened and said they tried to accommodate her and offer her a ride home.
"It doesn't change the fact that my car is totaled," Matadi said. "It doesn't change the fact that I am going to have to go find another vehicle but just to be treated with some common courtesy and respect when they know that I'm a loyal customer."
Matadi was able to get a rental car through her insurance company on Monday and said Oasis' insurance has since accepted liability.
"I paid this car of in July of last year," Matadi said. "I paid $6,000 off to have it paid off and now I am going to be forced to get a different vehicle."
The general manager said the employee who crashed the car was let go that day.
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