BROKEN ARROW, Okla. — A family did not get the welcome they had hoped after moving from North Dakota to Broken Arrow, Oklahoma. A few days after the move, they discovered $5,400 in fraudulent charges made on their accounts.
It gets worse. The incident snowballs into them losing access to their accounts completely.
Husong said, “It just says your account has been locked,” after trying to access her accounts online.
Tuesday, Husong says USAA reps told her they decided to close her accounts.
“My bank, that they no longer want to do business with me and that it would take 60 days for me to get my money back from our accounts,” Husong said.
2 Works for You reached out to USAA and was told they would look into the problem.
By Wednesday, Husong had access to her money again, but if she could go back, she says, she would have filed a police report sooner.
Husong said she did not realize she had to file a police report until early May. The fraudulent charges on her accounts were made March 18 and 19.
The detective on Husong’s case says because of the late filing, they do not have surveillance video from most of the stores involved. The recording systems cannot go all the way back to March.
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