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After drivers are overcharged, OTA says check your PIKEPASS account

Posted at 9:49 PM, Nov 28, 2018
and last updated 2018-11-28 23:47:21-05

If you have a new PIKEPASS, you'll want to check your account after several people were charged for a toll road they didn't take.

The Oklahoma Turnpike Authority says there is no way of telling who was hit with the extra charge on its end.

“It doesn`t happen a lot, but we do ask people to check their accounts, that`s first and foremost,” OTA director of communications Jack Damrill said. 

A postal truck carrying your PIKEPASS may bring the first set of charges before it even gets in your hands.

OTA says it recently happened by mistake.

“We ship it in the mail and during that shipping process his PIKEPASS was charged one charge,” Damrill said. 

One Oklahoman says he was out of town when he got a bill for a $9 toll -- the charge for a multi-axle vehicle, like those used for heavy loads and for long-distance travel.

“When we were notified of that, we obviously went into his account and credited that account back,” Damrill said. 

And it isn't the first time it's happened. The agency says there were a handful of cases last year, too. But those are the ones who caught it.

How could something like this happen in the first place?

We're told if your new pass is in the delivery vehicle when it travels through a toll, instead of picking up the pass on the windshield...The signal might pick up the one in an envelope – the same one addressed to you and tied to your bank account.

“When they get their PIKEPASS, they need to make sure by looking at their statement, looking at their bill online that they were not charged en route,” he said.

There's no way of telling how many of you – and your dollars – may have been inadvertently charged.
And OTA says it's up to you to figure it out.

“If you find the error, contact the Oklahoma Turnpike Authority, and they will reimburse you the charged amount,” Damrill said. 

Likewise, erroneous charges can pop up if your car was being towed and the driver took the turnpike. 

But in those cases, resolving the payment is between the car owner and the towing company.

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