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911 dispatchers using new tool to locate callers who need help

Posted at 10:18 PM, Jan 08, 2019
and last updated 2019-01-08 23:18:21-05

MUSKOGEE, Okla. — There's a new technology helping 911 dispatchers save lives.

It's a tool that just went live at Muskogee's City-County 911 Center. The software is designed for those tense situations where you can't make that call, or you get disconnected.

911 operators, call takers and dispatchers can now send you a text message in an attempt to locate you.

Muskogee 911 Coordinator Darryl Maggard said shift supervisors now are using this feature.

”It says tap to share your location with emergency services if you did not request assistance disregard this message, but it has a link here. So it takes that, then it says again share your location with emergency responders start sending location,” Maggard said.

Maggard said the 911 center is about to launch a 'Text to 911' system where dispatcher can callers can chat without having to pick up the phone.

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