Amity Wofford needed a little help with reading and writing.
"We chose Sylvan because of the reputation that we had heard from other people," said Grandmother Linda Maupin.
A learning center, known to be top notch, boosting children's academic potential. But it isn't cheap. Classes can cost thousands of dollars up front, forcing many to take out loans.
“We just filled out paperwork in their office and they said we can do the financing right here.”
Within a matter of minutes, Maupin was approved for $5 thousand dollars, and her granddaughter began classes the next week.
“She told me that when we were done with classes, if there was any credit balance, that sylvan would just write us a check."
After a few months, Amity made big improvements.
“So I thought, why keep paying money for something she probably doesn't need anymore."
Maupin's bill never reached the $5-thousand dollar amount loaned to her.
So she requested the money back that she didn't use.
The company said the issue would be sorted out...
“Well months passed and I kept calling and calling."
For each month the check didn't show up...
“I’m making payments still getting billed from the finance company.”
Maupin has all the documents “I'm frustrated" and even a statement from Sylvan of what she's owed.
“You know, I’ve seen the problem solvers on Channel 2 and how they've helped people in the area and I thought I'm going to try them and see if maybe they'll listen to my story."
We did and went straight to corporate in Maryland.
The senior director of operations knew immediately why we called, claiming Maupin's check was already sent to her...
“I've been waiting close to 4 months now"
When we informed him that wasn't the case, he said the check was on its way.
A few days later, Maupin sent a text to problem solvers informing us her check had arrived and cleared the bank.
Her problem of nearly four month solved with a simple phone call.
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