Drawbacks of Walmart's Straight Talk prepaid wireless plan: Slow customer service, data delays

Walmart has gotten tons of publicity, and several million new customers, for its Straight Talk prepaid wireless plan.

And why not? It's less than $50 a month.

But a new review finds some downsides you need to know about.

$45 a month, even for iPhone or Galaxy

Tired of paying $100 a month for your smartphone?
Walmart's prepaid Straight Talk -- run by Tracfone-- offers unlimited talk, text and data for just $45 a month.

You can even get an iPhone or Samsung Galaxy.

The website DealNews.com just surveyed hundreds of customers, saying Straight Talk is "ideal for light smartphone users."
But it points out that Straight Talk throttles, or slows down, your data once you hit 2.5 gigs a month.

If you watch a lot of videos, you may get frustrated.

Doesn't That Stink?

And from the "doesn't that stink" file, what Deal News calls the biggest downside of Straight Talk: Customer service.

It says you'll often wait 30 minutes to reach an agent, leaving you saying "doesn't that stink?"

It says you may get quicker responses from email or social media.

Deal News says Straight Talk is a great deal... as long as you don't expect Verizon or AT&T-style quick customer service.   

Bottom line: Straight talk will save you money over a conventional cellphone plan.

Just realize that it comes with a few drawbacks.

You may be able to live with them, so you don't waste your money.


Don't Waste Your Money is a registered trademark of the EW Scripps Co.

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