2 social security payments turn up missing

SAND SPRINGS, Okla. - Francis has been in and out of the hospital more times than she and her family can count.

She needs oxygen 24 hours a day.

So the last thing Francis needed was for two social security automatic deposits totaling more than $3,000,  to go missing.

"It's devastating, that's the only way I live, without it, I didn't have anything," Francis says.

For weeks, Francis' family tried to resolve those missing social security payments, while she was in the hospital, and at home recovering.

Elaine, her daughter, says that was difficult, even with power of attorney.

She found out the problem came about after someone apparently stole Francis' identity, and tried to hijack her automatic deposits.

"This was really overwhelming, and so stressful, it made getting better a lot harder for her to do," Elaine told us.

Fancis says, "I was very stressed, I had to borrow money to pay my rent, I couldn't for a while, I got behind, I was scared to dickens of losing my home."

Elaine eventually called the 2News Problem Solvers, and we contacted the Social Security Administration's regional office.

A representative there made arrangements for Elaine to meet with the right folks.

And it wasn't long until her mom received those two checks, totaling more than $3,000.

"It's unbelievably relieving to know that she's getting better, she's already getting stronger in the last few days, her knowing this has finally been take care of."

Francis can finally pay all those past due bills, but more importantly, rest a little more peacefully, and recover.

When dealing with similar situations, always keep detailed notes, including the dates and times of calls, and the names of the people you talk to.

If possible, ask for follow up emails to keep for your records.

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