What does a historically bad coupon year mean for the American shopper?
Amy Dunn, Raleigh News and Observer
3:20 PM, May 3, 2013
3:23 PM, May 3, 2013
The number of coupons used by Americans to stock their pantries plummeted in 2012, down 17 percent.
After surging during the Great Recession, the old-fashioned savings tool seems to have lost favor among consumers. Or has it?
Coupon industry insiders disagree on whether the drop is an aberration caused by a poor mix of coupon offers in 2012 or whether it signals the beginning of the end of the paper coupon era.
"There's a lot of discussion within the industry," said John Morgan, executive director of the Association of Coupon Professionals, the coupon industry's trade organization.
"The industry is not used to having double digit (swings) either way," Morgan said. "That's a big deal. Historically, it has been slow single digit (increases or decreases) either way."
With an uneven economic recovery as the backdrop, coupon-clipping shoppers have taken notice, especially in areas, where multiple competing supermarket chains have made for some of the most generous coupon policies in the country.
Kim Maney, 38, of Apex, N.C., shops at multiple supermarkets and drugstores, follows coupon blogs and takes advantage of double- and triple-coupon offers to stock her pantry. A lawyer, wife and mother of a 2-year-old, Maney said she has noticed a drop in the quality of paper coupons.
"A quarter off toilet paper? Really? What am I going to do with that?" said Maney.
Last year, U.S. consumers redeemed 2.9 billion coupons on consumer packaged goods, which includes everything from cereal to toilet bowl cleaner. That's according to the most recent tally by NCH Marketing, a Deerfield, Ill., company and one of the country's major coupon clearinghouses. NCH is a division of Valassis, which publishes the Red Plum coupon inserts familiar to Sunday newspaper readers.
The 17.1 percent drop in 2012 is even more dramatic considering the total number of coupons made available remained steady at 305 billion.
Charlie Brown, vice president of marketing at NCH, attributes the decline to a calculated move by manufacturers to correct an "unusually high" redemption rate in 2011.
Coupon redemption reached 3.5 billion coupons redeemed in 2011, a 6 percent increase over the previous year and a 26 percent increase since before the recession.
During the worst of the economic downturn, Morgan said, "marketers ramped up (coupon offers) to protect their market share."
In 2012, manufacturers put the brakes on coupons. The coupon values became skimpier, the expiration dates shorter and oftentimes, the coupons were requiring that you buy two or even three of an item before you get your 55 cents off.
Manufacturers also issued more coupons for new products, which Brown said, "doesn't have the same level of appeal."
"For the manufacturer, the redemption of the coupon is an expense," he said, so they purposely made the coupon offers less attractive. "They don't want 100 percent of the coupons redeemed."
Coupon shoppers Veronica Shores, 48, and Michelle Morton, 42, both of Raleigh, N.C., have also noticed the decline in coupon quality and adjusted their shopping habits to compensate.
Shores is on a fixed income and has relied on coupons to help make ends meet. She attends local coupons swaps, where she meets with other coupon clippers thumbing through stacks of everyone's cast-off coupons looking for the ones their families will use.
"They have really started dropping the coupon values," she said.
Phil Lempert, a consumer analyst known as the Supermarket Guru, said he thinks the discussion about coupon expiration dates and lower coupon values, while valid, misses the point.
He argues that paper coupons, in particular, are an outmoded way of delivering deals to consumers, pointing out that only about 1 percent of all coupons are redeemed even in a good year.
He forecasts continuing drops in paper coupon redemption.
"Look at how quickly we left our records, cassettes and CDs. When's the last time you wrote a real letter? Our smartphones are running our lives."
(Contact Amy Dunn at email@example.com. Distributed by Scripps Howard News Service, shns.com.)