TULSA - For more than a year, Nathan and Ruby have been trying to resolve a $600 past due satellite TV bill.
Nathan remembers what if felt like when he got that bill in the mail, all those months ago.
"Huh, lousy, because I'm broke, I don't have that kind of money, I buy a lot of medicine and go to dialysis three times a week."
Nathan and Ruby had bundled their Dish Network TV service with their AT&T bill.
But when they changed their satellite provider last year, there was confusion about equipment and cancellation charges, which they say they didn't owe, since they had fulfilled their contract.
"I called them and hem hawed about for a day or so," Nathan said.
But that day, turned into months, trying to resolve the situation.
He said customer service finally told him it was all straightened out, until more past due bills came from AT&T.
"About six weeks later we had to do it all over again, we did that about five times."
And at times, Nathan said, it seemed like he was on the phone all day, trying to get the information he needed.
"Sometimes I didn't feel good sometimes I got a little grouchy."
Here's how it was resolved.
Dish put the $600 into Nathan and Ruby's bank account, so they could pay off the AT&T bill, and allow Nathan to focus on something even more important, getting well.
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