Couple charged for TV service even though they couldn't get signal

GROVE, Okla. - All of the trees and fall leaves here at Gene and Pat's new place keeps them busy.

But Gene says they're also trying to clean up a situation with Dish Network.

"I think I was fighting a losing battle."

During the move, Gene says they had to stay in a temporary place for a few weeks.

They wanted to take their Dish service with them but technicians couldn't get a signal there.

Gene says he was told he could cancel without penalty, then found it wasn't going to be that easy.

"They started giving me the old run around."

After cancelling their satellite TV and signing up with a local cable company, Gene says Dish charged a $209 cancelation fee to his credit card.

"If I owed it, I'd pay it, but I don't owe it."

And then, when he wanted to restart his Dish service here at their new home Gene says he'd have to pay an extra $175, which he wasn't about to do.

He finally got ahold of a supervisor.

"I said can't we work out something on this? She said no."

Gene and Pat finally called the 2NEWS Problem Solvers and we got in touch with Dish Network. A representative researched the situation and it wasn't long until they had their $200 back.

"The good Lord's been good to me," Gene says.

Gene says Dish even offered him two free months of service to become a customer again.

Before making changes to any service, it's best to find out beforehand what kind of charges you may have to pay.

If possible, get that understanding in writing.