TULSA - At Elizabeth's home in Broken Arrow, a lot of remodeling is being done.
And when it comes to the new carpet she and her husband bought at Home Depot, Elizabeth can't say enough.
"They did a great job installing," Elizabeth tells us.
But somewhere under the new carpet, a line connecting Elizabeth's alarm system was apparently cut during the installation, and now, they couldn't arm the system.
So Elizabeth called their alarm contractor.
"Since he didn't want to rip up all of our new carpet, he installed a wireless device by the back door."
At a cost of $237.
Elizabeth says she talked to a manager at the store where she bought the carpet about paying that bill.
No problem, Elizabeth says she was told, they'd send a check.
But when it never arrived, she called corporate.
"They basically told me they'd send a check out the next day."
Still, Elizabeth says, no check.
So she emailed corporate, found out there was confusion between corporate and the store, as to who would get the money to her.
Yet two month later, Elizabeth says she didn't have the $237 to pay her alarm company.
"It may not be a lot of money to some people, but that's just one extra expense we have to pay."
At one point, Elizabeth says she was told the store would credit her store credit card account.
But she says she couldn't pay the alarm company with that credit card.
So after trying for a couple of months to get the money, Elizabeth contacted the 2News Problem Solvers, and we got in touch with corporate headquarters.
It wasn't long until she received a check, for that $237, which she used to pay her alarm repair bill.
If you find yourself dealing with a warranty or repair situation, be sure to take detailed notes on every call you make, including the date, time, and the name of who you talked to, with their ID number.
Keep any emails, too.
That can help resolve any issues that may pop up later.
Copyright 2013 Scripps Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.