TULSA, Okla. - When she pulled up to an ATM to make a deposit, it didn't take long for Missy to know something was wrong.
Missy says when she tried to make the $160 deposit, the ATM gave her an error message, saying it wasn't taking deposits.
The next day, though, when Missy looked at her account on-line, she saw this transaction, a recurring debit, which took $200 out of her account.
Absolutely wrong, Missy says.
"A transaction did not occur whatsoever," Missy tells us.
Missy filed a dispute with her bank, but three weeks later, got a letter denying her claim, saying an investigation by the bank and ATM company was unable to verify an unauthorized transaction occurred.
So Missy filed a second dispute, and another three weeks went by.
"I never heard anything," Missy says.
We called a bank representative about Missy's claim.
After researching the situation further, the rep told us the bank looked at the video of Missy's transaction and could tell she did not withdraw that $200.
But the driver of another car that pulled up a few minutes later, DID, and because of an ATM malfunction, it was mistakenly charged to Missy's account.
Missy got her $200 back.
To protect your money, here's what you should do.
Anytime you make an ATM tranaction, especially if there's anything unusual about it, check your bank account carefully for the next few days, to make sure everything is recorded correctly.
And if there is a mistake, dispute it immediately.
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