The logo on the letter certainly looks like the real Capital One logo
Jennifer is one of the company's customers so when it arrived at her Broken Arrow business she says "It said I have a late payment, to my surprise, so I called the number on the letter. They asked for my 16-digit credit card number and the last four of my social, which I gave, then I got disconnected."
Jennifer then called Capital One using the toll-free number on the back of her credit card. The company wasn't trying to reach her at all and she had not missed a payment.
Taking a look on the "Contact Us" page of the real Capital One site the number printed on the letter is not listed.
So Jennifer's keeping a close eye on her credit card bill to make sure a crook doesn't try to use her account.
If you receive the letter, or anything like it, only use the number on the back of your actual credit card to check it out and never give your personal or banking information to someone who contacts you, first.
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