J.D.Power survey finds dealership satisfaction is up overall
File photo of a used car dealership. (Photo by Bill Pugliano/Getty Images)
Posted: 03/14/2012
(WXYZ) - The most recent J.D. Power survey finds that customers are more satisfied with their auto dealership than last year.
Rankings climbed in all five aspects of the survey including: service quality, service advisors, vehicle pick-up and service operations.
SEE COMPLETE J.D. POWER AND ASSOCIATES 2012 U.S. CUSTOMER SERVICE INDEX BELOW
Lexus leads the ratings in the 'luxury division', but Cadillac is right on its bumper, coming in at a close second.
When it comes to the 'mass market' section, Mini leads the pack. However, Buick, GMC and Chevrolet are all in the top five. Ford comes in at sixth on the survey.
Dave Webb, sales manager at Art Moran Buick GMC says the new rankings reflect GM's renewed commitment to quality. "From the time you buy the car, to when you sell the car, we want you happy with the service" says Webb.
Carolyn Thorn says "Service is very important, it helps me decide where to buy a car. It is important to be treated well."
According to J.D. Power, this is how the brands ranked:
Copyright 2012 Scripps Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
PRINTTop Money Headlines
-
Finding a job in tough economic times
Job-seekers need all the help they can get in these troubled economic times. 2NEWS HD and kjrh.com want to help by providing the Job News service, as well as stories about personal finance, money-saving ideas, and more.
-
Should pets receive Food Stamps?
-
Shocked by water bill? How to lower it
-
Victim of identity theft speaks
-
Huggies app tweets you when baby pees
